This course builds students’ awareness of the various factors impacting communication with the aim of enhancing their own communication skills and strategies. Topics include: the communication model; the process of human communication; communicative contexts; small group communication; perception and communication; verbal messages; non-verbal messages; listening feedback activities; communication and relationships; conflict and negotiation; ethics and communication; intrapersonal communicative strategies; interpersonal communication; intercultural communication; organizational communication; public communication; mass communication.